What if I am unable to clock in/out for such as one of the following reasons:

1. I forgot to clock in/clock out
2. My phone or tablet was was not working
3. The App is not working
4. I don’t have a phone or tablet
5. My member had an emergency
6. I clocked in/out at the wrong time

A: When issues arise and you are unable to clock in/out, an adjustment to the shift or a manual time entry will need to be made by the CDCN administrative team. Please call CDCN to resolve the error in a timely manner, in order to prevent a delay in payment. The caregiver’s manual time entries will be monitored by CDCN, and paper documentation may be required.