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Does the member/representative still have to approve time if the caregiver is using the mobile app?
A: Yes, the member/representative must review and approve every shift submitted on the mobile app and web portal. The member/representative can either sign their name through the mobile app at the end of each shift or approve the shift through Sandata’s web portal within 7 days of the rendered service.
Do I really have to enter my time at the start and stop of each shift?
A: Yes. To be compliant with the 21st Century Cures Act EVV requirements, time worked must be logged in real time. Time must be entered by the caregiver at the beginning and end of each shift.
How often does time need to be approved?
A: Shifts need to be approved by the member/representative within 7 days of the service being rendered, or preferably at the time of service. The member/representative can approve the time at the end of each shift using the mobile app. Alternatively, the member/representative can approve the time on the Sandata web portal within 7 days […]
I work more than one service type in a single shift. How do I enter multiple service types?
A: Each service type must be logged separately in real time as it is worked. The caregiver will need to stop their current shift and start a new shift each time the service type changes. A caregiver may have several shifts logged for each day if they change services throughout their shift.
My phone battery died in the middle of my shift, what do I do?
A: Caregivers can use an alternative EVV option, such as the landline phone, to clock out if available. If not available, the caregiver will need to call CDCN to indicate the correct clock out time.
Can a shift be started by a new caregiver if another caregiver didn’t end their shift?
A: Yes. The first caregiver who forgot to clock out would need to call CDCN to resolve their missing clock out time.
Can I use one option to start my shift and end with a different option?
A: Yes.
My registered device was lost/stolen/broken, how do I submit time?
A: An alternative EVV option must be used to clock in and out, such as a landline or backup cell phone/tablet.
Is one smart phone enough?
A: One smart device is required per caregiver
What if the member/representative has a visual impairment and cannot see the device?
A: The Sandata mobile app has an option for the member/representative to approve the shift using a voice recording if they are unable to sign. The landline phone is an alternate option.